1. Terms and Conditions
Terms and definitions used in this Online Shop (hereinafter the “Terms and Conditions”):
1.1. The online shop is the Seller’s website, which contains a catalogue of Goods offered for sale to Customers remotely by placing Orders, as well as payment and delivery terms for such Orders and other obligatory information, that the Customer is required to provide by applicable law.
1.2. Сайт Продавца (Сайт): https://capponi.ru – Website
1.3. Seller: Individual Entrepreneur Astashkina Yulia Nikolaevna, Primary State Registration Number of Individual Entrepreneur 321774600258639, TIN 401500871337, location: 108818, Moscow, Desenovskoe, Bukovaya Alley St, House No 12, fl 57
1.4. Customer – a fully capable individual who is registered on Seller’s website with the intention to order/purchase the Goods, or is specified as the Recipient of the Goods, or pays for and/or uses the Goods purchased on Seller’s website solely for personal, family, household and other needs not related to business activities.
1.5. Recipient – the Customer or a third party acting on behalf of the Customer upon receipt of the Goods,whom the Customer has provided the Order number.
1.6.Goods are non-exempt items of a certain type and quality intended for retail purchase and sale, the range of which is presented on the Seller’s website.
1.7. Order – a duly executed Customer’s request for purchase and delivery of Goods presented on the Seller’s Website.
1.8. Campaign – an offer to Customers to purchase Goods under certain conditions (at a certain price / with a certain discount, for a limited period of time and in a certain range), published on the Seller’s Website.
1.9. Delivery Service – a third party that provides services for delivery of Orders to the Customer and, if necessary, accepts payment for the Goods in favor of the Seller.
2. General terms
2.1. These terms and conditions of sale of goods in the online store, understood as a set of conditions set forth below, as well as the conditions posted on the pages of the Seller’s website, regulate the relationship between the Seller and the Customer and define the procedure of retail sale of Goods through the online store.
2.2. The Seller reserves the right to unilaterally amend these Terms and Conditions without further notice, therefore, the Customer shall be obliged to regularly and/or at the time of placing each new Order to monitor changes in the Terms and Conditions (read the current version of the Terms and Conditions) on the Site. Customer bears all risks associated with failure to comply with these Terms.
2.3. To relations between the Customer and the Seller provisions of the Civil Code on retail sale (§ 2 chapter 30 of the Civil Code), the Rules of sale of goods by remote means, approved by RF Government Decree of 27.09.2007 № 612, the RF Law “On Protection of Consumer Rights” of 07.02.1992 № 2300-1 and other legal acts, adopted in accordance with them.
2.4. The Customer agrees to these Terms and Conditions (as amended from time to time, as well as the terms and conditions of the Promotions, which are posted on the Seller’s Website):
when registering on the Site – by clicking on the “Register” button;
when placing an Order – by clicking on the “Make an order” button.
2.5. The Seller independently determines the price of the Goods presented on the Website. Price of Goods is specified in Russian rubles and includes VAT at the applicable rate according to the current legislation.
2.6. The delivery terms indicated on the Website, information on the availability of Goods in the Seller’s warehouse, as well as the illustrations (appearance) of Goods, including colour, are for reference (informational) purposes and do not generate any legal consequences both for the Seller and for the Customer.
2.7. All Goods posted on the Seller’s Site have the necessary declarations/certificates for their sale in accordance with the current legislation of the Russian Federation.
2.8. The Goods are sold in the territory of the Russian Federation.
3. Registration on the website
3.1. In order to make an Order, the Customer may pre-register on the Site by filling out the registration form. Registration on the Site is also carried out automatically as a result of the Order placement.
3.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Customer during registration on the Site and (or) during Order placement. The Seller shall not be liable for failure to fulfill obligations due to the Customer’s reporting of false information about themselves.
3.3. The Customer undertakes not to disclose to third parties the login and password specified by them during registration on the Site or received from the Seller as a result of automatic registration. In case the Customer suspects the security of his login and password or the possibility of their unauthorized use by third parties, the Customer shall immediately notify the Seller using the contact information specified on the Site.
3.4. By providing contact information when registering on the Site and (or) when placing an Order, the Customer agrees to receive promotional newsletters. If the Customer does not want to receive the Seller’s mailings, he must change the relevant settings in his personal account on the Seller’s Site.
4.1. The order is made by the Customer by adding the Items to the bag and filling in the necessary information in the “Make an oder” section of the Site.
4.2. After completing the Order, the Seller may clarify the details of the Order by contacting the Customer on the telephone number specified by the Buyer.
4.3. After processing the Order, the Seller sends the Customer a notice of confirmation of the Order.
4.4. If the Order cannot be confirmed by the Seller on the conditions proposed by the Customer, including if the Seller does not have the necessary quantity of the ordered Goods in stock, the Seller informs the Customer by the telephone number specified by the Customer. The Customer may agree to accept the Goods under Seller’s conditions (for example, in the quantity available to the Seller), change the Order and replace the Goods with similar ones, or cancel this item of Goods as part of the Order. If no response is received from the Customer within three (3) calendar days from the moment of notification, the Seller has the right to cancel the Order in whole or in part by sending a message to the Customer’s e-mail address specified during registration.
4.5. In case of full or partial cancellation of the pre-paid Order, the cost of the cancelled items of Goods is returned by the Seller to the Customer to the current account from which the payment was made, in the manner prescribed by Section 7 of these Terms and Conditions.
4.6. The Seller has the right to unilaterally set the maximum number of product items in one Order, the maximum cost of one Order, limit the forms of payment for the Order, as well as the number of Orders sent to one Customer at a time.
5. Delivery of goods
5.1. Delivery of Goods on the territory of Russian Federation is carried out by the delivery service engaged by the Seller. Methods of delivery are specified on the Site in the section “Delivery and Payment”. Available delivery methods depend on the location of the Customer(delivery address).
5.2. Customer’s choice of the appropriate delivery method means Customer’s consent to delivery of the Goods on the terms and at the cost of the Delivery Service.
5.3. Seller will make every effort to ensure that the delivery service meets the approximate delivery time specified on the Site, however, delays in delivery may occur due to unforeseen circumstances beyond Seller’s control.
5.4. If the Buyer specifies an incorrect delivery address or other contact information that does not allow delivery of the Order, repeated actions for the delivery of the Order are made with the charging of the relevant additional costs to the Customer.
5.5. Upon delivery, the Order is handed over to the Customer or the Recipient of the Order. If a person located at the delivery address / arriving at the delivery point gives the Order number to the representative of the delivery service, it is considered by the Seller as the transfer to such person (Recipient) of all powers of the Customer to receive the Order and to pay for it (if applicable).
5.6. Together with the goods the Customer receives a delivery note if the Order was paid by bank card on the Seller’s website, or a delivery note and a cash register receipt if payment for the Goods is made at the moment of delivery. At the same time with the transfer of goods the Customer is given all the necessary information about the Goods, the procedure and the terms of their return.
5.7. Upon delivery of the Order, the Customer shall inspect the integrity of the individual package and the presence of any external damage in the presence of a representative of the delivery service. After making sure the package is intact and there are no traces of external damage, open the individual package and check the presence of the Items in it. Having verified the presence of ordered Goods(s) and lacking any signs of mechanical and other damages, check the article and size of Goods(s) received with the article and size indicated in the accompanying document (consignment note), check the equipment and colour of Goods(s), and sign the consignment note. The fact of signing in the consignment note indicates that the Customer has accepted the Goods, has no complaints about the appearance, configuration and cost of the Goods(s) in the Order. The Customer’s signature on the delivery note excludes any further claims to the Seller, except for claims related to manufacturing defects in the Goods.
5.8. The Customer has the right to try on the Goods, if the selected method of delivery provides such a service.
5.9. If the Customer chooses the method of delivery, the Customer shall receive the Order in the Order delivery point or in the post office within 7 calendar days from the date of receipt by the Customer of notification about the transfer of the Order to the Order delivery point / post office. Failure to receive the Order within the specified period shall be considered the Customer’s refusal to conclude/execute the contract of sale and shall be the basis for cancellation of the Order by the Seller. In this case, if the Order was not received in advance, the funds shall be returned to the Customer in accordance with the procedure stipulated by Section 7 of these Terms.
5.10. Title to and risk of the Goods shall pass from Seller to Customer at the time of actual delivery of the Goods by the delivery service or by Seller.
6. Payment of goods
6.1. Price of Goods is indicated on the Site and can be changed by the Seller unilaterally. In this case the price of Goods ordered by the Customer after confirmation of the Order is not subject to change (except for the case specified in clause 6.2 of these Terms and Conditions).
6.2. In case of incorrect indication of the price of Goods ordered by the Customer on the Website, the Seller informs the Customer about it at the first opportunity to confirm the Order at the correct price. The Customer has a right to confirm the Order with the correct price of Goods or to cancel the Order completely or partially. In case of impossibility to contact with the Customer within 3 (three) days from the date of the Order this Order is considered to be cancelled. If the Order was prepaid on the Seller’s website, the payment amount is returned to the Customer in the order stipulated by section 7 of these Terms.
6.3. The methods of payment for the Goods are indicated on the Seller’s website in the “Delivery and Payment” section, and are available for selection in the course of the Order placement, depending on the conditions of the Order.
6.4. The Seller has the right to provide the Customer with god discounts , establish a bonus program and conduct other marketing promotions. Types of discounts, bonuses, procedure and conditions of their accrual, as well as the procedure, conditions and terms of promotions are specified on the Seller’s website and can be changed by the Seller unilaterally.
7.1. Goods are returned in accordance with the terms and conditions posted on the Site in the “Exchange and Returns” section, as well as the general conditions of return stipulated by this section of the Terms.
7.2. Return of Goods of Proper Quality:
7.2. 1.The Customer has the right to refuse the ordered Goods at any time before receiving them, and after receiving the Goods – within 14 (fourteen) calendar days, not counting the day of purchase. Return of Goods of proper quality is possible if their trade appearance, consumer properties, labels are preserved, and also if there is a document confirming the fact and conditions of purchase of this Goods (delivery note, cash voucher, other evidence of purchase of Goods in the online store).
7.2.2. In case of rejection of Goods of proper quality the Seller returns the cost of such Goods to the Customer, excluding Seller’s expenses related to delivery of Goods returned by the Customer, within 10 (ten) calendar days from the date of receipt of returned Goods at Seller’s warehouse together with an application for return completed by the Customer (based on article 26.1 of the RF Law “On Protection of Consumer Rights”).
7.2.3. In case of repeated return of Goods of proper quality and (or) refusal to receive Goods (Order) within one calendar year, the Seller reserves the right to accept further orders of the Customer only due to 100% prepayment for Goods.
7.3. Return of Goods of improper quality:
7.3.1. Inadequate quality goods are goods that have a defect, that is, do not meet the requirements imposed on it or the terms of the contract.
To return the Goods of inadequate quality the Customer has the right to use the provisions of Art. 18, 26.1 of the RF Law “On Protection of Consumer Rights” (“Rights of the consumer upon detection of defects in the goods”).
7.3.3. Claims for refund of money paid for goods are subject to satisfaction within 10 (ten) calendar days from the date of receipt of returned Goods at the Seller’s warehouse along with Customer’s completed application for refund (based on Art. 26.1 of the RF Law “On Protection of Consumer Rights”).
In case of full or partial rejection of the Goods / return of Goods of proper / improper quality, the money paid for the Goods shall be returned to the Customer in accordance with the conditions posted in the “Exchange and Returns” section of the Site.
8. Confidentiality and protection of personal data
8.2 Seller may use “cookies” (a technology that allows a web server to send service information to a user’s computer and store it in the browser).
8.3. The Seller receives information about the device ID of the Website visitor connected to the local network and/or the Internet (IP-address). This information is used solely for statistical purposes and is not used to identify the visitor.
8.4. Seller is not responsible for the information provided by the Customer on the Site in public form.
9. Other terms
9.1. All text information, graphic images (photos, drawings) and other materials and content on the Site related to the objects of copyright and related rights are the property of the Seller and/or its contractors.
9.2. The law of the Russian Federation shall apply to the relations between the Customer and the Seller.
9.3. A court ruling that any clause or sub-clause of these Terms and Conditions is invalid shall not invalidate the remaining clauses or sub-clauses.
9.4. The provisions of these Conditions shall not limit or diminish the rights of the Customer in comparison with the rights conferred upon them by the applicable laws of the Russian Federation. Where the provisions of these Conditions specify only one or more of the Customer’s statutory rights, the Customer shall be entitled to exercise other rights to the extent and in the manner required by law.